Lang Wins Top 10% Customer Satisfaction Award by CEO Juice for 2020 & 2021
CEO Juice, a 3rd party AI provider sends, collects, and measures data based on customer satisfaction surveys after each service call. They do this for hundreds of dealers across the country. Once a year, they tabulate the scores and recognized the Top 10% of the dealers with the highest score.
We believe in building long term business relationships and that starts with taking care of the customers and providing fast and efficient service. Let us prove it to you!
The average North American company has a Net Promoter Score® of 30. Some well-loved companies reach scores into the 70s and 80s.
Read Where Lang Company Falls Below
This Is the Top 10% of All Dealers Using the CEO Juice System
| Requests | Responses | ||
|---|---|---|---|
| Advanced Imaging Solutions – AIS | 7197 | 543 | NV |
| Allfax Specialties, Inc. | 2489 | 177 | LA |
| American Office Solutions | 2717 | 496 | MI |
| Atlantic Business Systems | 2087 | 197 | FL |
| Centriworks | 2583 | 575 | TN |
| Century Business Technologies | 660 | 99 | KS |
| Corporate Business Systems – WI | 1590 | 281 | WI |
| CWS Office Solutions | 2736 | 218 | WV |
| Doing Better Business, Inc. | 17828 | 1415 | PA |
| Electronic Business Products Inc. | 4020 | 293 | NY |
| HGi Technologies | 2351 | 283 | FL |
| Hunter Business Systems | 571 | 72 | NJ |
| Lakeland Office Systems, Inc | 3857 | 500 | OK |
| Lang Company | 2506 | 415 | KY |
| Oasys Inc. | 1327 | 213 | WA |
| Office Systems of Texas | 487 | 66 | TX |
| Rite Technology | 1630 | 143 | FL |
| Rothwell Document Solutions | 2632 | 539 | PA |
| Ryan Business Systems | 1170 | 146 | CT |
| Seamless Solutions | 1480 | 82 | TX |
| Stone’s Office Equipment | 1593 | 370 | VA |
| Superior Office Systems, Inc. | 3606 | 400 | NJ |
| Watts Copy Systems, Inc. | 3277 | 558 | IL |
| Zeno Office Solutions | 2227 | 257 | TX |
CEO Juice calculates Net Promoter Scores for the copier / imaging channel in North America and “certifies” the numbers as accurate. The process is automated by us and the numbers can not be changed by our clients.
Net Promoter Score is the worldwide standard for measuring customer satisfaction. It’s a scale from -100 to +100 with 10 the current average for a US company. 100 is the best possible, -100 the worst possible.
Net Promoter Score (NPS®) has become the world standard for measuring customer satisfaction levels. Rather than saying we have the “Best” service we use a 3rd party company to automate follow up messages to our customers including getting feedback and tracking NPS®. CEO Juice is an independent A.I. company with an audited process where every step is controlled by them, the numbers cannot be changed even if we show our customer gave us a low score in error. NPS® is a scale of -100 to +100 and is based on the single question “How likely are you to recommend us to a friend or colleague.” Like revenue or profit it needs to be for a period of time.