We Take Responsibility and Stand behind Our Services
“With the leadership of Gabe, we are confident our data is protected and our equipment is kept up to date. He is awesome and our experience is extremely positive. Lang Company and Gabe have been exceptional with our IT management and are highly rated with our customer service needs. We are most happy to have Gabe managing our account.” – Broderick & Davenport, PLLC
“Having someone responsible for solving the problem in a timely manner for customers who have varied levels of technical knowledge is one of our most valuable assets.” – Susan Ulrich, BHHSPW
“Lang has serviced our account for over 3 years. We are so pleased with their service and equipment. Superb customer service.” – Pam Evitts, Custom Staffing Services
“In 2015, we decided to outsource our IT services to the Lang Company and the return on investment has been tremendous. Instead of the knowledge of one person, we now benefit from the collective experience of a team of IT professionals who are very knowledgeable, friendly, and responsive.” – Jenny Parks, KMA
“The service that we have received has been superb. We really enjoy all the IT365 staff that we have encountered.” – Sherry, Bethlehem UCC
“The Lang Co has helped us manage and maintain our print fleet. This time savings allows my IT team to focus on network and end user issues.” – Brian Sweeny, I.T Director
“I had to work with one of your competitors yesterday installing a new copier, which I won’t name, and you and your team were 10x more knowledgeable and better to work with than they were.” – Aaron
“I appreciate your thoroughness in looking into this, Kenny! You are great to work with!!! Again, this is why I love Lang. The service and the people are top notch!!!” – Donna Sanders, Confluent
We Have a High Rate of Customer Retention
Happy and satisfied customers tend to stick around. You can rely on Lang Company to deliver on the promises we make.
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“The technician was GREAT, random unrelated events continued to take place and he was professional and courteous and resolved every issue.” – Brittney Hay, Grace and Peace Evangelical Lutheran Church Inc
“Always a quick response time and the repair person is unfailingly knowledgeable and courteous!” – Phyllis Bolin, Behind The Wheel Driving Academy
“We never have a complaint, and service is excellent. Techs know their jobs and are always professional and very helpful. Thanks for the great service!” – Vada Chrockrem, First Baptist Church
“Wonderful service as usual.” – Beth Render, Buffalo Trace Council Boy Scouts of America
Satisfied Customers Who Do Business Better with Lang
“Lang IT 365 has allowed our company to develop our technical skills by assisting us through obstacles and general difficulties. They are forward-thinking in technical updates so we can focus on the forward-thinking for our specialties. Each time we call with an issue they are able to respond quickly and efficiently. We have been very satisfied with their services and impressed with their interest in our success.” – Jillian Burgett, CFO, Lighthouse Counseling Services, Inc.
“Lang is a professional company that does an excellent job keeping sales and service staff going above and beyond with a personal touch!” – Amy Wimberly, Children And Family Services Corporation
“I would give you all a 10+ on every item. I appreciate you all so much! Great Service and Great Attitudes” – Kari McCloud, Warren County Board of Education
“The technician did a great job as always! He was very timely getting to the call, and resolved the issue promptly. I wish every service company that I used was as efficient. His service is why I keep coming back, and recommending Lang to other people.” – Brian Gipson, PipeCheck LLC
“You have excellent workers at Lang! You should keep them all forever and do whatever it takes to make them happy to stay with you! I suggest raises for everybody! But seriously, you folks do a fantastic job and we really do appreciate it!” – Kellie Neighbors, Accounting Specialist, Children & Family Services Corp.
“We always receive fast and courteous service every time we have a need for service. Great company.” – Lori Clark, Wiley & Wilson PSC
Positive Support from Industry Experts
“We here at Westwood would like to take this opportunity to sincerely thank you for our new Konica Minolta device. Staff members and volunteers alike have remarked on its ease of operation and clarity of copy/print/scan. We were all grateful for our old device—until we entered the world of Lang and discovered what a truly productive device is capable of doing for us. Personally, I marvel at your patience and professional persistence throughout these past several years as you “courted” Westwood, knowing when you visited us that we were inside a contractual circumstance with one of your competitors, yet continuing to represent Lang well while encouraging us to look your way when we were ready to upgrade. So again, thank you for the exceptional product, value, and service which we are enjoying today from Lang.” – Karen R. Hammonds, Secretary, Westwood Church
“I would like to take this opportunity to express my sincere appreciation for the professionalism and service of your staff. More specifically I want to commend Ryan & Ryan for their efforts to make the Water District office transition go flawlessly. We at the Water District realized that I.T. was an area of weakness for us therefore reaching out to contract help for this just made sense. What seemed like an insurmountable task to us seemed like just another day to the guys from LANG. In planning our move to pick up one day and be operating at a new location the next opening morning, it was important to us that we be able to serve our customer just as they had been served before with no interruptions. Your guys made this seamless. We picked up servers, computers, printers all things necessary to conduct business at closing time on Friday evening at the old location, then set them back up at the new location that night. When we opened on Monday morning it was as if we had always been there. Please tell your guys THANKS.”– Kevin Shaw, District Manager, Grayson County Water District
“I was so happy that I was going to be getting all the services they offered for a great deal less than what I would be paying had I remained with the other company.” When a co-worker came into Caroline’s office with a computer issue, Caroline said, “I showed him the sticker that was applied to each computer and advised him to contact Lang. A short while later, he came into my office and said ‘Boy, that’s the way to go. They had it figured out in no time.’ It is a comforting feeling to know we have a dependable company to call on to take care of everything.” – Caroline J. Cline, City Clerk Treasurer, City of Muldraugh, Kentucky
“DMLO selected Lang Company to be our partner for Managed Print Services and Office Systems in July 2017. Wendy and her team spent a lot of time with our people making sure they recommended the best solution for our needs. And after meeting everyone and learning more about their business, we just knew customer service was their number one priority. At DMLO, it is extremely important that we have quick service response! The transition to a new vendor, especially with getting 65 new printers and 6 new copiers, went very smooth. They made sure everyone was thoroughly trained and were very helpful in getting our lease terminated and shipping all of the competitive equipment back. And they are staying on top of things, as we’ve already had our first quarterly review. The IT Department at DMLO is a big proponent of Managed Print Services, as it takes the hassle of fixing printers off of our plate, helps us control costs, and simplifies administration with just one invoice to process! So far so good! Lang seems to be living up to all of their promises! We appreciate all of their help!” – Bob Daugherty, IT Director, Deming Malone Livesay & Ostroff, PSC
We Don’t Disappoint Our Customers
“Your customer service is the best!! From the first phone call all the way to the representative who comes to our office, you never disappoint. This isn’t something you always see and thought you should know. Again Great Job!” – Tina Nix, Kentucky Wesleyan College
“I just wanted to let you know that Kevin has always gone out of his way to do an exceptional job in meeting all my expectations in the years I have had the pleasure of working with him. Kevin is one of those exceptional people that goes the step beyond customer service and makes you always feel that he truly does care; that it is not just his job that he is doing. He makes you feel special is the only word I can think of or one of a kind. I did not even think of going or looking elsewhere when it was time to get a new copier mainly because of Kevin and the outstanding customer service we have always received. Superior quality is a word that has many meanings but only a few can be said to belong to that group.” – Dianne Reece, Property Manager, Shalom Tower Apartments
“Grindmaster selected Lang Company as our vendor for copiers a little over 2 years ago. We definitely made the right decision! Not only did they save us money, but more importantly, the service is much better. Because of this, we sought them out again last year when we needed to upgrade our document management software. Our old document management software was not user friendly and outdated. Nash and Wendy took the time to thoroughly understand our process and ultimately recommended Square 9’s Global Search. It is much more user friendly and when we do need support, Lang is right on top of it. Square 9 has eliminated our paper workflow and provides better security and simplicity. We have completely automated our AP process from PO to payment. We are very happy with Lang and would highly recommend them to anyone looking for a vendor where service is the #1 priority!” – Mark, IT Director, Grindmaster
“On behalf of Blend Pak and Bloomfield Farms, I would like to express my sincere appreciation for the attentiveness of the entire Lang team regarding our account. The Konica Minolta products you recommended have performed above our expectations in value and reliability and the customer service we have received from Lang has been exceptional. In a time where contracts and agreements can best be described as lengthy and confusing, I appreciate your candor and willingness to work with us beyond the paperwork. We look forward to continuing our relationship with you, The Lang Company and Konica Minolta.” – John Gist, Operations, Blend Pak Inc. & Bloomfield Farms, Inc.
We Believe You Deserve Superior Customer Service
“I would like to express my appreciation to Wendy O’Koon and the Lang Company for coming to my rescue at a very difficult time. I had been working with another local vendor. Months in advance of my lease ending I made every effort to obtain an understanding of my options with that local vendor. It was a very uncomfortable and difficult process which was not going the way I had expected. I began my search for other vendors and options available to me. To cut a very long story short, I chose to work with Wendy O’Koon and the Lang Company. It was a business decision that I made based on the simplest of business principles – SERVICE. I called The Lang Company and was transferred to Wendy who immediately listened to me, scheduled an appointment, made that appointment, brought me my options, and fulfilled everything she said she would. I haven’t looked back and am so pleased with my decision. I am only sorry that I have not done business with them for the other 16 years my business has been operating. Thank you Wendy and thank you Lang Company – job well done!” – Gail Story, DGV Services
“No suggestions for improvement. He was VERY PROMPT, communicated everything he was doing and told me the parts needed. The copier/printer is working great now. Thank you so much for GREAT SERVICE!” – Bert Phillips, Community United Methodist Hospital
“Eric is always helpful and does a great job.” – Sherry Bernal, Bethlehem United Church of Christ
“I am very pleased with service from the IT Department.” – LouAnn Center, Prince of Peace
“Jumped on the phone and resolved immediately. Excellent.” – Mike Larkin, AJS Galt House Rivue Tower
“Nick called me within 10 minutes of me sending the email marked not urgent and solved the issue in just a couple of minutes. He’s GREAT!” – Jennifer Embry, Berkshire Hathaway Home Services Parks and Weisberg
“Very helpful and efficient.” – Luana Oiler, Berkshire Hathaway Home Services Parks and Weisberg
“Tobias resolved the issue within 5 seconds. He’s SIMPLY THE BEST. BETTER THAN ALL THE REST. BETTER THAN ANYONE. BETTER THAN ALL THE REST. HE IS SIMPLY THE BEST.” – Alaina Watson, AJS Galt House Rivue Tower
“We would like to thank you for all you’ve done for Homeland Inc. Hope you and your family have a fabulous Christmas!” – David, Homeland Inc.
“Suggestions for improvement? Why is this the hardest question when it comes to Lang Company?”
First-Rate Services and Products
“I couldn’t have asked for a better experience!”
“We have been doing business with the Lang Company for some 40 years…we have always been pleased with the service provided. Thanks!”
“Your customer service is world class!”
“Lang always goes above and beyond to help us in our time of need. I would give a rating higher than 10 if I could!”
“Thanks to all of you for the help and for having such customer friendly people to work with who know what they are doing. You made my week last week by taking some of the stress out of it. 🙂 The Lang Co. rocks…”
“I recommend the Lang Company to anyone that will listen. I am very satisfied with the copier and the service I receive from the Lang Company.”
“We have always been pleased with the service we receive from your company and have never had any complaints. Your company has always taken care of our needs in a timely manner and have always delivered supplies promptly when requested. Again, I am sorry I could not access your survey, but rest assured you would have received the highest points possible!”
“I am a loyal customer because of such excellent support in the past.”
“Your tech was awesome!! I had a big project that had to be completed ASAP. He made sure that I was able to complete it before he left. Cannot say THANK YOU enough. Great!!!”
“I have recommended Lang based on their dependable and durable equipment as well as their excellent customer service.”
“Dealing with your dispatch staff has been the easiest I have ever experienced. We appreciate that very much. It is easy, quick, and they understand what I need.”
“I think Lang Company does an excellent job. Someone is dispatched in a timely manner, they know their job, and they are professional, friendly and personable. Just the kind of people you want to represent your company.”
“Service technician always very efficient and pleasant. Goes above and beyond to meet our needs and expectations. Great service!”
“We are very appreciative of the prompt way our calls are answered. We have always been extremely pleased with this company and have/do recommended them to others.”
“You guys are amazing I want you to know, how thankful I am for you guys. You guys have made my life so much simpler.” – Shena
“That was the quickest service! Only 20 minutes from call to arrival.”
“No suggestions for improvement. Fabulous service as always.”