May 12th, 2021 by admin
Satmetrix, the company behind Net Promoter Score, defines World Class Service as a NPS score of 70 or greater.
CEO Juice has highlighted the top 10% of their partners using this system since July 2010. In 2019 they collected sent 2,465,302 surveys, with 230,823 responses (details).
Many companies claim that they have the "Best service in the business" but few even have a way to measure how happy customers are. Here at Lang Company we have a system that allows us to capture feedback after every service call. We use the Net Promoter Score system www.netpromoter.com
The average N. American company has a Net Promoter Score® of 30. Some well-loved companies reach scores into the 70s and 80s
|Advanced Imaging Solutions - AIS||7197||543||NV|
|Allfax Specialties, Inc.||2489||177||LA|
|American Office Solutions||2717||496||MI|
|Atlantic Business Systems||2087||197||FL|
|Century Business Technologies||660||99||KS|
|Corporate Business Systems - WI||1590||281||WI|
|CWS Office Solutions||2736||218||WV|
|Doing Better Business, Inc.||17828||1415||PA|
|Electronic Business Products Inc.||4020||293||NY|
|Hunter Business Systems||571||72||NJ|
|Lakeland Office Systems, Inc||3857||500||OK|
|Office Systems of Texas||487||66||TX|
|Rothwell Document Solutions||2632||539||PA|
|Ryan Business Systems||1170||146||CT|
|Stone's Office Equipment||1593||370||VA|
|Superior Office Systems, Inc.||3606||400||NJ|
|Watts Copy Systems, Inc.||3277||558||IL|
|Zeno Office Solutions||2227||257||TX|
CEO Juice calculates Net Promoter Scores for the copier / imaging channel in North America and “certifies” the numbers as accurate. The process is automated by us and the numbers can not be changed by our clients.
Net Promoter Score is the worldwide standard for measuring customer satisfaction. It's a scale from -100 to +100 with 10 the current average for a US company. 100 is the best possible, -100 the worst possible.
Net Promoter Score (NPS®) has become the world standard for measuring customer satisfaction levels. Rather than saying we have the "Best" service we use a 3rd party company to automate follow up messages to our customers including getting feedback and tracking NPS®. CEO Juice is an independent A.I. company with an audited process where every step is controlled by them, the numbers cannot be changed even if we show our customer gave us a low score in error. NPS® is a scale of -100 to +100 and is based on the single question "How likely are you to recommend us to a friend or colleague." Like revenue or profit it needs to be for a period of time.
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