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Lang Awarded CEO Juice Top 10

May 12th, 2021 by admin


Satmetrix, the company behind Net Promoter Score, defines World Class Service as a NPS score of 70 or greater.

CEO Juice has highlighted the top 10% of their partners using this system since July 2010. In 2019 they collected sent 2,465,302 surveys, with 230,823 responses (details).

Many companies claim that they have the "Best service in the business" but few even have a way to measure how happy customers are. Here at Lang Company we have a system that allows us to capture feedback after every service call. We use the Net Promoter Score system

The average N. American company has a Net Promoter Score® of 30. Some well-loved companies reach scores into the 70s and 80s
Requests Responses
Advanced Imaging Solutions - AIS 7197 543 NV
Allfax Specialties, Inc. 2489 177 LA
American Office Solutions 2717 496 MI
Atlantic Business Systems 2087 197 FL
Centriworks 2583 575 TN
Century Business Technologies 660 99 KS
Corporate Business Systems - WI 1590 281 WI
CWS Office Solutions 2736 218 WV
Doing Better Business, Inc. 17828 1415 PA
Electronic Business Products Inc. 4020 293 NY
HGi Technologies 2351 283 FL
Hunter Business Systems 571 72 NJ
Lakeland Office Systems, Inc 3857 500 OK
Lang Company 2506 415 KY
Oasys Inc. 1327 213 WA
Office Systems of Texas 487 66 TX
Rite Technology 1630 143 FL
Rothwell Document Solutions 2632 539 PA
Ryan Business Systems 1170 146 CT
Seamless Solutions 1480 82 TX
Stone's Office Equipment 1593 370 VA
Superior Office Systems, Inc. 3606 400 NJ
Watts Copy Systems, Inc. 3277 558 IL
Zeno Office Solutions 2227 257 TX

CEO Juice calculates Net Promoter Scores for the copier / imaging channel in North America and “certifies” the numbers as accurate. The process is automated by us and the numbers can not be changed by our clients.

Net Promoter Score is the worldwide standard for measuring customer satisfaction. It's a scale from -100 to +100 with 10 the current average for a US company. 100 is the best possible, -100 the worst possible.

Net Promoter Score (NPS®) has become the world standard for measuring customer satisfaction levels. Rather than saying we have the "Best" service we use a 3rd party company to automate follow up messages to our customers including getting feedback and tracking NPS®. CEO Juice is an independent A.I. company with an audited process where every step is controlled by them, the numbers cannot be changed even if we show our customer gave us a low score in error. NPS® is a scale of -100 to +100 and is based on the single question "How likely are you to recommend us to a friend or colleague." Like revenue or profit it needs to be for a period of time.

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