OUR MISSION
Our awards reflect a timeline of our history since 1945. From mimeograph, word processing, facsimile, offset printing, and copiers to our current offerings, our technology offerings have certainly evolved over time. Our mission, however, has remained the same.
Helping our customers leverage technology to be more efficient and successful in the workplace has been our purpose throughout our history. It's more than just selling products or services. We partner with you to make sure you have the technology tools and infrastructure you need to make an impact on your employee's morale and your bottom line. Streamline, simplify, and automate so you can free up your time to focus on your important business goals.
OUR KEYS TO SUCCESS
Our People
We are blessed to have a team of dedicated and tenured people to help you get the most from your technology investment. Whether it is helping you find the best technologies for your organization or supporting you after the sale, we take pride in being a partner that will help you achieve your goals.
Award Winning Service
2019, 2020, 2021 The Top 10% Award from CEO Juice.
The Top 10% award is based on Net Promotor Score results from customer satisfactions surveys. Our results are tallied and compared to hundreds of other technology providers across the country. We are proud to say we were 1 of only 6 dealers awarded this honor three years in a row.
CEO Juice is an AI company that serves hundreds of office technology dealers. For more information on CEO Juice, please go to https://ceojuice.com/Nps/clientawards/174
We surpass the highest standards of the manufacturers we represent for training, management, and service capability. You get fast, effective, and professional service from Lang! Count on it!
Our Process
We use a proven process to uncover opportunities to improve your efficiency and decrease your costs. It begins with an assessment. Our assessments may focus on a basic cost analysis. Are you paying for things you are not receiving? Have your costs been escalating faster than they should? Are you paying for equipment that is more than what you need? For Managed Print or Business Phone Systems, often this can yield surprising results.
We also go deeper. Where are the opportunities to be efficient in moving and sharing information with your team and customers. Automating document capture and document workflows while using a properly designed document management system can transform your organization. Information moves faster. Information accuracy and accountability is improved. We can help you identify and fix those problem areas to get everyone on the same page faster.
Our IT365 Network Security Assessment will help you identify potential vulnerabilities in your cyber defense. Open ports, unknown or unneeded log-in credentials, unpatched or unprotected endpoints on your network can be open doors to bad actors. Our Network Security assessment will look for these weak links in your Cyber Security. We also will look at your technology infrastructure to find poor performing devices that need to be addressed before they can cause large system failures.
Find out more by requesting a cost analysis or network security assessment.
After the assessment, we will compile and measure the data to give you a clear picture of the potential return on your technology investment both in financial savings and improvement in office productivity. Once installed, we will continue to work with you to make sure you are reaping all the benefits of the technology and look for ways to continue to improve your business.
Our Products
Our product catalog is designed to provide you with a single technology provider for all your technology needs. IT Services, Office Print, EDM or Electronic Document Management, Business Phones, and Production Printing are all areas where we can help you improve your business. We represent world-class manufacturers like Dell, Microsoft, Konica Minolta, HP, Square 9, 3CX, Papercut and many more. For more information on our products and services, please download our catalog here or click on the product links above.
More importantly, we stand behind all the products we sell with professional service and a customer-friendly approach. We like to say the name on the shirt is more important than the name on the box.
Our Promise to You
We know that you are placing an enormous amount of trust in when you select Lang as your business partner. We take that trust seriously by providing the following promises.
- If you are dissatisfied with a product that is not performing up to manufacturer specifications, we will fix it or replace it with one that will.
- We will respond to your service needs in a timely manner or we will credit back a portion of your service maintenance fee.
- We won't trap you with small print roll over contract extensions or burdensome penalties that handcuff you to us like some others do. We earn your business everyday!
- We won't nickel and dime you with unexpected fees and outrageous price escalations.
- We will be there when you need us. From a live voice at the end of the phone up to the president of the company, we are available to assist you in any way we can.
“We never have a complaint, and service is excellent. Techs know their jobs and are always professional and very helpful. Thanks for the great service!”
Vada Chrockrem, First Baptist Church
To read more comments from our customers, click here.
LOCATIONS
As your local B2B company, we have locations in Louisville, KY; Evansville, IN; Owensboro, KY; and Bowling Green, KY. All of these Lang Company offices provide the same library of services and deliver the same high-quality level of care. Each location is equipped with parts, supplies and the authority to make sure we are there when you need us.
Today's Business World is More Complex Than Ever
Lang Company can simplify your processes and leverage your technology to work harder for you.