Having professional help desk solutions is crucial to the overall productivity of your information technology. This IT customer support handles day-to-day issues, service requests, and is your most direct link to your service provider. We believe your business deserves to know what to look for in experienced technical support.
IT Customer Support Is a Crucial Element of Managed Services
There are many benefits of our managed IT services, but our help desk solutions are often the biggest factor in delivering customer satisfaction. All of our products and services are designed to help you “Do Business Better,” but the day-to-day customer experience depends on the quality of the services we can provide in your greatest time of need.
There are many ways for managed service providers to offer desktop support and customer service. Others might choose to farm out their IT phone support or help desk. We see the value in connecting you directly with someone who knows about your unique needs and the work we’ve performed in the past.
At Lang Company, we chose to staff our help desk with our in-house support specialists because we want you to have access to our first-rate knowledge base and trained service desk workforce. We’ve found that this style of support shortens our resolutions times and delivers better overall results for clients.
What to Look for in Help Desk Solutions
Priority Ticket Management
There are various levels of IT problems. The help desk is critical in assessing the gravity of the problem, the impact it has on your business, and the quickest way to resolve the issue. Can we solve it remotely? Do you need onsite support? Your business needs a help desk partner that will use your time effectively and make a positive difference for your entire workplace.
24/7 Support & Monitoring
Problems and IT issues never occur at a convenient time for anyone. A serious issue could trigger in the middle of the night and need immediate attention from your IT professional. Make sure you select IT customer support with 24-hour support, so your workers are ready to get to work when they arrive in the morning and don’t have to wait for problems to be corrected. Better yet, with our 24/7 monitoring and updates, we catch many problems before you even know there is an issue.
Able to Solve Complex Problems
You need to be confident in the capabilities of your help desk support. There are some issues that have to be resolved in person, but there are a wide range of issues that can be addressed by over-the-phone support. Professional help desk solutions should be capable of handling many of the tasks that you could run into on a normal day.
Services Tailored to Your Business
Your business is unique, and your IT solutions should be tailored to your needs. You deserve more than a size-fits-all solution. At Lang Company, we make sure you have the services and support that you need. We’re here to help you do business better, and that means customizing our support to your operations.
An Affordable Solution
It won’t matter how good your IT help desk support is if you can’t afford it. One of the reasons small businesses hire managed service providers and help desk solutions is because their resources are limited. Your IT customer support needs to find the balance between being affordable and delivering the first-rate IT services your business deserves. All of the services available at Lang Company are driven by being cost-effective and providing the greatest value for the customer.
A Single Point of Contact for Your IT Service Needs
Lang Company is your full-service technology company. When you take advantage of our IT365 managed services program, you get our affordable solutions with a broad range of services. On top of all that, we also offer the convenience of being your single point of contact for your IT needs. We provide your business the peace of mind that your infrastructure is in good hands. Depending on your needs and operations, you can take advantage of everything from our managed print services and document automation to our managed IT services.
We work together with your people to find the most efficient and productive solutions for your work environment. Let us tailor our office systems and help desk services to the unique challenges of your business. To learn more about our help desk solutions, reach out to Lang Company today.