REMOTE TECHNICAL SUPPORT

Our ability to work with your computer applications via remote computer means you are up and running faster with less expense.

ONLINE ACCOUNT MANAGEMENT

You can place service calls, order supplies, and view your account status and invoices all through a password protected website that is customized for your account.

CUSTOMER SERVICE REPRESENTATIVES

Companies are known by the quality of their customer service. The Lang Company relies on a group of dedicated individuals to provide superior customer service and make each and every customer happy. Our trained Customer Service Representatives are professional, courteous, helpful, and knowledgeable. Whether you are placing a service call, ordering supplies or providing a meter reading, our CSRs do all they can do to make doing business with the Lang Company convenient, easy and enjoyable. They are committed to satisfying your expectations.

COMPREHENSIVE SERVICE & SUPPORT

As you will see, we offer the most comprehensive product line in the imaging industry, so that we may fit your needs with the proper piece of equipment. We want to be the only company you think of when you need support for your imaging equipment and software. We service not only the products we sell, but also on most major lines of desktop printers on a time and material basis. We offer several maintenance agreements - ranging from supply programs with free maintenance to comprehensive print management programs that cover all your imaging devices under one umbrella. The advantages to these comprehensive programs are many. We review your entire print fleet with your actual numbers to determine where the best opportunities for saving money and improving productivity can be found. We work with your existing fleet or upgrade where it makes sense. We can bundle all service calls, supplies, parts and labor on one invoice. One supplier, one invoice, one point of contact for you.

AUTOMATED TONER ORDERING AND METER READINGS

We aim to make your dealings with the Lang Company as easy as possible. We can set up your account to automatically send in all toner requests and meter readings with the use of FM Audit. This program will send us a report that will automatically input your meter readings directly into our billing system. No faxes or phone calls, no input errors and no incorrect invoices. No more frantic phone calls, because your toner ships before you even know it is needed. As much as we like automation, we know sometimes you need to speak to someone live. We answer every call that is made to us direct. We can get you to the person who can answer your question.

FLEXIBLE MAINTENANCE AGREEMENTS

With our flexible maintenance agreements, we can vary the billing cycles to fit your volume fluctuations. We can group a fleet of machines on one invoice, or separate them by department, location or machine. You tell us how you want it, and we will make it work.

APPLICATIONS SPECIALISTS

When you purchase equipment from us, you are trained by a person whose main responsibility is to show you how to get the most benefits from your new technology