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NEWS & NOTES - Lang Company

The Lang Company – Service, Support and Satisfaction Second To None!

Recipient of the Pro-Tech Service Award for 2017 Through Dedication to Service Excellence!

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Lang Company Pro-Tech Service Award 2017

Lang Company Employees and Families Donate Their Time and Make a Contribution to the Ronald McDonald House

To read more about our donation please click here.

Kyocera Wins A4 Manufacturer of the Year for their Industry Acclaimed Office Equipment!

The Cannata Report recognizes 2016’s leading manufacturers and industry executives at annual charity event; makes generous donation to cancer research and treatment. “The dealers gave Kyocera a 4.6 out of a possible 5.0,” said Frank G Cannata, CEO of The Cannata Report. “That’s an extremely impressive score, leading all manufacturers in the A4 category.” To read more about Kyocera and The Cannata Report click here.

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Konica Minolta Named to Dow Jones Sustainability World Index!

According to Rick Taylor, President/CEO of Konica Minolta Business Solutions, “Konica Minolta has been named to the Dow Jones Sustainability World Index, (DJSI World), for the fifth year in a row in recognition of our economic, environmental and social performance. As an organization, we remain committed to preserving our planet and contributing to society. Read more here. Do Business Better with Lang, your authorized Konica Minolta Dealer.

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Kyocera Wins Big at 2016 BTA Channel’s Choice Awards!

Run of industry accolades continues with 5 major awards, including prestigious Superior Performance Award – Primary Vendor.

BTA Awards

KYOCERA Document Solutions America was the big winner of this year’s Business Technology Association (BTA) Channel’s Choice Awards, taking home a total of five awards including the evening’s highest honor, the Superior Performance – Primary Vendor.

The award presentations were part of BTA’s 90th anniversary gala held in Kansas City’s spectacular Union Station. Guests included executives from many of the industry’s best known manufacturers, suppliers, and financial services organizations, as well as dealerships from across the country.

“We are extremely proud, honored and humbled to be recognized by BTA and the entire dealer community,” said Mark O’Hara, Vice President of Business Planning at KYOCERA Document Solutions America. “Receiving this award at this milestone event is especially gratifying.”

Over the last several years, Kyocera has amassed many industry accolades for its technological innovations, continuously pushing the standards of the ever-changing document imaging sector. However, the BTA awards hold special meaning because they represent the trust and approval of the independent dealer community.

“Our goal is to be the industry’s most dealer-focused company,” said Yukio Ikeda, longtime executive and new president and CEO of KYOCERA Document Solutions America. “To be honored by the dealer community is validation of everything we stand for.”

Kyocera picked up four other Channel’s Choice awards, topping the nationwide balloting in Corporate Support, Distribution, Product Line, and Inventory Performance.

“Since 1989, BTA has been recognizing vendors deemed most supportive of the dealer channel,” said BTA National President Dave Quint. “We congratulate Kyocera for distinguishing itself among its competitors.”  

Konica Minolta Honors LANG COMPANY with 2016 Pro-Tech Service Award for Dedication to Service Excellence!

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The Pro-Tech Promise

Service, Support and Satisfaction – Second to None!

The Pro-Tech Service Award recognizes Konica Minolta dealers who have demonstrated an exceptional commitment to customer support and satisfaction.  The Pro-Tech Service standard is challenging – and the evaluation procedure is rigorous and far-reaching.   “Konica Minolta is committed to assuring the highest performance standards across our organization,” says James Ingrassia, vice president, solutions support division, Konica Minolta Business Solutions U.S.A., Inc.  “The Pro-Tech Service Award represents achievement of Konica Minolta’s highest standards for dealer service and proficiency.”  Every element of the service operation is scrutinized, including technical expertise, inventory control, dispatch systems, management skills and customer satisfaction. This rigid standard is the reason our Pro-Tech Award has become such a powerful symbol of dedication and proficiency. Attaining Pro-Tech certification and becoming a member of the elite Pro-Tech group is indeed an honor.  

Excellence

You can count on Lang Company to give you our best effort, every day of the year – offering every Konica Minolta customer the benefit of a broad range of enhanced technical and management skills including:

  • Professional, customer-oriented service department management and administration policies
  • Service response times significantly better than the industry average
  • Preventive maintenance programs that ensure maximum uptime and superior performance
  • Inventory control systems that provide immediate access to replacement parts and components
  • Comprehensive training programs and performance reviews to maintain the highest level of expertise
  • Skilled technical specialists and service personnel trained on your specific products

Commitment & Confidence

As your Konica Minolta Pro-Tech dealer, we are committed to your satisfaction. The Pro-Tech award gives every Konica Minolta customer a distinct advantage: the assurance of knowing that Lang Company has the skills, the training and the dedication to keep your equipment operating at the peak of productivity. If you’re choosing a technology partner, that’s an advantage worth considering.

Konica Minolta Named #1 in Customer Loyalty by Brand Keys for 9th Consecutive Year!

Brands Keys Customer Loyalty 2016

For an unprecedented ninth consecutive year, Konica Minolta has been awarded first place in the 2016 Brand Keys Customer Loyalty Engagement Index®  in the “MFP Office Copier” category. Robert Passikoff, founder and president of Brand Keys, said “In a world where productivity and technology have merged into one fundamental business value, and in a category where customers are expecting more and more from office productivity technologies to help them meet their goals, Konica Minolta has managed to become not only a critical part of business success, but a brand that customers rely on.” The Lang Company, your Authorized Konica Minolta dealer, is dedicated to providing exceptional customer service and is proud to offer the Best In Class Konica Minolta products and services. Visit our Office Systems page to see the award wining products our customers have come to trust. Do Business Better!

Brand Keys is a New York-based brand engagement and customer loyalty research consultancy. Brand Keys’ annual customer engagement survey, now in its 21st year, evaluates how companies rank in customer loyalty and 64 product categories, according to 32,000 survey participants. We have once again been named as the leading brand for maintaining customer loyalty when measured against the “ideal” office copier business. 

 

Konica Minolta bizhub C368 & 287 Win the Coveted BLI Picks Award Winter 2016

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The leading provider of intelligence on the document imaging and solutions industry, BLI has been putting products to the test for more than 50 years. Its’ Pick Awards, presented twice annually, acknowledge the hardware and software offerings that measure up as the best in their respective categories in BLI’s rigorous lab testing during the previous six months. Unique in the industry, the comprehensive tests assess a wide range of the most important features and performance factors for buyers.

Konica Minolta Devices Stand Out for Diversity and Durability

“The Konica Minolta bizhub C368 and 287 let users work the way they want to, with customizable drivers and a choice of three different control panel interfaces based on user preference,” said BLI Editor George Mikolay. “The control panels can also be fully customized to allow users to easily access the MFP tools and workflows they use the most via the BLI award-winning bizhub MarketPlace 2, and users can print to the MFPs from their mobile devices. When you also consider their exexcellent overall reliability, along with above average productivity when printing multiple file types, fast first-print times from daytime sleep and small color scan file sizes, you’re looking at devices with the flexibility to meet the needs of any work style that can easily stand up to the rigors experienced in busy office environments.”

“We are delighted to be honored with the Winter Picks Awards from BLI and are thrilled at the industry recognition of our efforts to produce and deliver outstanding solutions for customers,” said Kevin Kern, senior vice president, Marketing, Konica Minolta Business Solutions U.S.A, Inc. “Receiving this award validates the high level of quality and well-executed, innovative work of our design team.” To read more on the BLI Winter 2016 Picks click here.

10 Symptoms of a Broken Workflow Process:

Every organization relies on a series of processes to conduct their business. Experts tell us 85% of the problems in any organization are due to poor process, compared to 15% due to people. Yet often times, our only reply to a question regarding a business process is “that’s the way we have always done it”. If these symptoms look familiar and you want a better way, Lang Company can help.

  1. Some things just seem to take too long to complete.
  2. It was not done right the first time and needs to be reworked.
  3. We throw money or people at the problem, but it still exists.
  4. High level of frustration due to “that is the way we have always done it”
  5. Excessive information exchange, data redundancy, and rekeying
  6. High ratio of checking and review
  7. Circumvent the process to get the job done.
  8. Process is managed in pieces.
  9. Process spans departments. There is finger pointing and blame.
  10. Managers spend a great deal of time fire fighting.

We employ time tested, proven techniques that revolutionized manufacturing and bring them into your office space. We can help you identify and quantify broken business processes. Then we help you redesign your business processes with a clean sheet design and workflow automation. Call today for more information.

Lang Awarded for Excellence in Customer Service Solutions!

Bruce Smith, Service Manager for the Lang Company, accepts the Kyocera Service Solution Provider Award given for Excellence in Customer Service Solutions. Presenting is Robert Mlynarski from Kyocera. We are so proud of our Service Technicians!

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