We Measure Our Performance

We measure our performance by benchmarking our performance against our peers. We measure things like First Call Efficiency for our office equipment technicians and Remote Call Resolution for our IT Help Desk Analyst to make sure we resolve your issues as quickly and efficiently as possible. We compare our customer satisfaction rankings to others and outperform them. We consistently rank at the top of our industry.

At Lang Company, we value long-term relationships. We strive to become a trusted business partner by helping you achieve your goals. We know that providing great customer service and support is a critical element in the journey.

In Recognition of Our Dedication to Customer Service

For over 70 years, the team at Lang Company has been committed to helping customers find more efficient solutions for their office equipment and workflow processes. Delivering quality customer service has been the driving force behind all of their efforts since the very beginning. Recently, the Lang Company team gained new recognition for these efforts.

For excellence in customer service solutions, Lang Company was given the Award for Customer Service Solution Provider 2019 from Copystar. A Copystar Service Solution Provider Dealer employs a highly certified service staff and represents Copystar’s highest level of technical and solutions expertise.

Lang Company Recognized as Copystar MDS Dealer!

Copystar MDS Dealers represent the highest level of managed print services knowledge and support in the Copystar channel of Authorized Dealers. Copystar, a division of KYOCERA Document Solutions America, is working to improve document management processes through high-performance, end-to-end digital imaging products. Lang Company and Copystar share the mission of delivering products that put the customer first and ensure satisfaction for their future operations.